Required Adult Signature Service
In accordance with Federal jurisdiction and laws, all orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing CBD related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.
SHIPPING AND HANDLING TIMELINES
It can take 24 to 72 business hours to process before it is shipped out for all orders. After the processing period, a tracking email will be automatically sent to the customer to confirm the package is in the final stages of fulfillment.
Estimated Transit Times
- Western Half of the US – 1-3 business days* in transit
- Eastern Half of the US – 6-20 business days* in transit
- X Delivery Standard Mail – 2-20 business days* in transit [2-4 business days for West Coast, 6-20 business days for rest of country]
- Local Regional Carriers – 1-20 business days* in transit [1-3 business days for West Coast, 8-20 business days for rest of country]
- International Packages – No estimate available, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency).
*All shipping transit times are estimated delivery time and does not include processing time or weekends and holidays.
Note: During the busy holiday season or surge of sales, processing can take up to 5 business days. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
We process orders from 8:00AM PST – 4PM PST on Monday to Friday. Shipping carriers do not process orders on weekends and U.S Federal Holidays.
Return to Sender
Any reshipping services are at CBD Delights sole discretion.
If a package is returned to us because of undeliverable address such as incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. If goods are returned to us back at our facility, a refund will be offered less the postal expense.
If a package is returned to sender because the carrier could not collect an adult signature and proof of ID, CBD Delights reserves the right to deduct a $14 restocking fee from the refund of the order. Furthermore, CBD Delights reserves the right to re-ship a replacement order only after the original package has been returned to us and processed and we are not obligated to re-send them at our expense.
All credit card billing address information you provide must match in our system with that of the cardholder. If the information does not match, your order will be declined. No Exceptions.
Credit Card Validation
For the protection of card holders and our company, orders that appear fraudulent may be put on hold for manual review. If necessary, a Customer Service Representative will call you to verify the order. If we are unable to reach you at the provided phone number or email address within a reasonable period of time, the order will be cancelled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.
Orders with prohibited items will be removed and cancelled from the order, subject to the entire order being cancelled and refunded while the rest of the package will be processed normally.
At the moment there are NO International Ordering.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of CBD Delights, and any issues arising from packages not received must be resolved by the customer, with the third-party carrier in use. CBD Delights strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
CBD Delights will not be responsible for packages shown as Delivered when it is shipped to third-party shipping carriers. Any issues that arise with such shipments that are marked delivered must be resolved by the customer with the third-party shipping company.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. CBD Delights is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.